Missing refund
A promised refund has not arrived.
Consumer complaints, made clearer
Say what happened. Get the right words.
Rightly helps you turn a frustrating customer-service problem into a clear, confident complaint — without staring at a blank page.
What Rightly does
Rightly is an AI-powered consumer complaint-writing tool. It helps users turn customer-service problems into clear complaint letters and messages that they can review, copy and send themselves.
Rightly does not send complaints automatically and does not provide legal advice.
Create a complaint
Free to tryTwo free credits to start
Complaint draft
Missing refund
Subject: Formal complaint about an outstanding refund
✓
Clear. Calm. Ready to send.
Everyday problems
Whatever went wrong, start with the facts.
Pick a common complaint type or describe something different in your own words.
Subscription cancellation
Charges continued after you cancelled.
Incorrect charge
You were billed the wrong amount.
Missing delivery
An order did not turn up as expected.
Faulty product
Something you bought is not working.
Poor service
The service fell short of what was agreed.
How it works
From tangled details to a clear next step.
- 01
Tell us what happened
Answer a few straightforward questions about the company, problem and outcome you want.
- 02
Choose your tone
Keep it polite, make it firm, or set out a clear final warning when you need to escalate.
- 03
Get ready-to-send words
Receive an email, live-chat message, follow-up and a checklist of useful evidence.
Ready when you are